With customer satisfaction moving front and centre as a competitive differentiator, and 76 percent of retailers saying improving customer service is their top challenge, retailers must use every tool in their arsenal to make their store experience stand out. Scheduling the most productive employees to work at the most in-demand times makes intuitive sense, but many retailers are favouring seniority, preference, or other factors over best-fit employees in their scheduling.
The best way to enhance customer service and satisfaction is to understand their expectations, then meet or exceed them and a retailer that can do this gets attention. Retailers leveraging a best-fit employee scheduling strategy are experiencing higher customer satisfaction levels and increased sales.
“Moving to Kronos optimised scheduling is a game-changing opportunity that will effectively match customer demand with the availability of our colleagues. We’re on track to see 100% ROI within one year of introducing the scheduling system.”
Standards and Innovations Manager, The Co-operative Group
Learn how employee scheduling software can help you take customer service to the next level.
Download Increase Customer Satisfaction with Productivity-Based Scheduling below.